Stage 1 of 4 — Ground Control

Understand the problem
from three perspectives

A great mission starts with an honest briefing. Three roles — UX, Business, and Engineering — each see the problem differently. All three views must be in the room before you can leave the ground.

Suggested time: 20 minutes — each role fills their column, then share and align

Set the mission context

Start here — what are you building and who is it for? Everyone fills this in together.

  • Discussion starter — whole team (3 min) Everyone
    • In one sentence — what problem are you trying to solve? Go around the room. Notice where your sentences differ.
    • Who specifically has this problem? Name a real person, not a demographic.
    • Does everyone on the team describe the same product? If not — that's important information. Note where you disagree.
    Facilitator: if the team takes more than 5 minutes on this, set a timer. The goal is alignment on the starting point — not perfection.
What are you building?
One sentence — the product or feature in plain language.
Who is the primary user? (specific)
Not "young people" — a real, specific type of person.
Ground Control rule: most teams skip to solutions and build the wrong thing perfectly. You need to understand the problem from all three angles: what the user experiences (pain and unmet need), what the business needs to survive (market, revenue, sustainability), and what engineering can realistically do (constraints and capabilities). One missing perspective and your launch window closes.
UX Designer leads
User Problem
What does the user experience today that you want to change?
The job the user is trying to do
The pain — what gets in the way
Why existing alternatives fail this user
Business lead
Business Problem
What does the business need to solve to be sustainable?
The market gap or opportunity
The business risk — what could stop this working?
How it could make money
Engineer leads
Technical Problem
What are the real constraints and challenges for building this?
The core technical challenge
Skills or tools the team doesn't yet have
What an MVP could realistically do (no app)
  • How to fill in the three columns — who speaks to what UX lead Business lead Engineering lead
    • UX Designer: You own the first column. Explain what the user is trying to do, what stops them, and why existing solutions fail. The rest of the team asks: "How do you know that?"
    • Business Student: You own the second column. Explain the market gap, the business risk, and how this could make money. The rest of the team asks: "Who is already trying to solve this?"
    • Engineer: You own the third column. Explain what is technically hard, what the team doesn't yet know how to build, and what an MVP could realistically do. The rest of the team asks: "What would you cut first?"
    • After each column is filled: spend 2 minutes checking if the three perspectives align. Do they describe the same problem? If not, discuss the gap — it's probably your most important assumption.
    The goal is not consensus — it's understanding where the three views create tension. Tension is where the interesting product decisions live.
  • Alignment check — before moving on Everyone
    • Read each other's columns. Do the three problems describe the same core issue, or three different problems?
    • Where does the UX perspective and the Business perspective disagree? That gap is your first assumption to test.
    • Does engineering's "what an MVP can do" match what UX needs to test the core user pain? If not — which is more important right now?
    You don't need to resolve every disagreement now. Just name the disagreements. They become inputs to Stage 4.
Stage 1 summary — three problem perspectives
Copied
Fill in the three columns above — your problem summary will appear here.